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New Charge 3 - quit on Syncing - white line only on screen

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‎04-25-2020 03:39 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-25-2020 03:39 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

I have searched the forums etc with nothing working for my new Charge 3.

 

Unboxed it, charged it, then connected to my android phone, said there was an update that could take 30 minutes and to keep the App open.    Well as we all know, phones tend to go to sleep when left there.

 

It would stop the sync all the time and then it's stuck there.

 

I can't reboot it, my phone no longer sees it as a bluetooth device 

 

Not sure what else to try.

 

charge3

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‎04-25-2020 03:41

‎04-25-2020 03:41

I tried to attach an image but it did not work.  it's on my google drive

 

https://drive.google.com/file/d/1mkJQoLu30_pBQNJned-WmMqq3gLuwQ6M/view?usp=sharing

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