I can bear in mind with your frustration, I too am frustrated with it myself. I never had any problems with Fitbit Charge 3 and I purchased mine for $129.99 from my local Macy's Department store on December 20, 2018 which is nearing 2 years in about another month and half. Mine always worked well and when the Firmware needed update, I did it and it was okay. Then about 2-1/2 weeks back I began noticing my screen start to become lighter and I tried to adjust the brightness, but it didn't seem to make a positive difference, the screen still remained the same and began to get even dimmer and form dim pixel lines. Much to my surprise when I awoke on Sunday October 18, 2020, tried to check my Charge 3, I couldn't read anything on the screen at all in terms of clock, steps, heart rate etc., all that was on the screen was what looked like pixel lines which then changed to pixel raindrops and then the screen after a few more hours went completely black. I finally logged into the site here, and found that many more Charge 3 owners were having the same problems and that it was increasing in numbers, and now has been going for days since. I myself have tried what was suggested to me by someone with Fitbit Company, and it made no change. I had a friend suggest to me after it began that maybe uninstalling the program and reinstalling it on my phone would perhaps remedy the problem, but it didn't change it. I reinstalled the program, had my Charge 3 charged up and plugged into my computer, felt the vibration that you get with connection and when it came to the number entry, I had no screen on the Charge 3 showing the numbers to type to the program. At this point, all my Charge 3 will do if I run a finger across the back is the Green Flashing light will come on flickering and if the side button is pressed in few seconds I can feel the vibration and that's it. I wish that whatever the problem is could be corrected. My point in purchasing Charge 3 was because it had other features my Fitbit Charge 2 didn't have and could hold a battery charge longer than Charge 2. I have now been forced to go back to my Charge 2 and trying to keep the battery filled which isn't all that fun because the doesn't stay for as many days as Charge 3. I myself can't go and purchase another Fitbit again, I certainly would have expected it to last longer then current, but I guess that isn't the case, and now I am out close to $140.00. I was happy when I got it, but that happiness is gone and replaced by wonderment as to what happened, why it happened and if it ever will resolve. I sure hope someone can find the solution to whatever has gone wrong with this Fitbit, or they may lose customers to other brands similar.
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