New Charge 3 screen won't turn on

[SharonShea]

I just opened up my fitbit charge 3 updated it with the phone and now I don't see anything on the watch screen.  I started the process over and this time the screen is working. 

Moderator edit: updated subject for clarity

[Rich_Laue]

Hello @SharonShea is there something we may help with? 

[SharonShea · Accepted solution]

Sorry I couldn't delete my post, but tried. I was able to fix it by
setting it up a second time. thank you

[MarreFitbit]

Hi there @SharonShea, welcome to the Community Forums. We're glad to hear that you were able to fix the blank screen of your Charge 3.

If you experience any of the following issues, restart your device:

• Won't sync
• Won't respond to button presses, taps, or swipes
• Charged but doesn't turn on
• Won't track your steps or other stats

Restarting your device turns it off and on without deleting any activity data.

If you can’t sync Fitbit Charge 3, or if you have trouble with connected GPS or tracking your stats, you can restart your tracker from your wrist. From the clock face, swipe to Settings and tap Reboot Device. 

If your tracker is unresponsive, follow the restart instructions below.

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Thanks for your help @Rich_Laue.