New Charge 3 shows only smiley face

[Riya46]

i bought a new fitbit charge 3. I tried syncing it with the phone but the device wont turn on. Tried charging, Only smiley face shows and the device vibrates but no further display. Cannot try clock face trick as the device is not yet synced. Please help

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Riya46.

I am sorry to hear your new Charge 3 tracker won't turn on and shows only a smiley face. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Connect your Fitbit device to the charger before you begin the setup process.

2. Restart the tracker: How do I restart my Fitbit device?

3. Try to follow the steps to set up the tracker: How do I set up my Fitbit device?

Keep me posted on the outcome.