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New Charge 3 won't turn on

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‎03-31-2021 20:58 - last edited on ‎04-01-2021 06:55 by Fitbit Moderator

‎03-31-2021 20:58 - last edited on ‎04-01-2021 06:55 by Fitbit Moderator

I received my replacement order but the display does not work. Are these devices checked before they are sent to the customer? This is the second discrepancy I’ve had. The first was a wrong device, which I sent back, and now this one doesn’t display anything! This is ridiculous!

 

 

Moderator Edit: Clarified subject

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‎04-01-2021 06:54 - edited ‎12-15-2023 10:05

‎04-01-2021 06:54 - edited ‎12-15-2023 10:05

Hi there, @Hill920. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you haven't done so yet, I'd suggest charging your new Charge 3 around 1-2 hours as it may required to be charged before you can use it. If your Fitbit device doesn't seem to be charging, please see Why isn't my Fitbit device's battery charging? 

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

By the way, I've moved your post to the Other Charge Trackers for organization purposes.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎04-01-2021 06:54 - edited ‎12-15-2023 10:05

‎04-01-2021 06:54 - edited ‎12-15-2023 10:05

Hi there, @Hill920. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you haven't done so yet, I'd suggest charging your new Charge 3 around 1-2 hours as it may required to be charged before you can use it. If your Fitbit device doesn't seem to be charging, please see Why isn't my Fitbit device's battery charging? 

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

By the way, I've moved your post to the Other Charge Trackers for organization purposes.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes