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New Charge 3 won’t turn on

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‎07-15-2020 12:46 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-15-2020 12:46 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

My mum has picked up a new charge 3 device today, we’ve took it out the box and the device isn’t responding. I’ve tried plugging into charger and tried a hard reset and still no response.

 

Is there anything else I can try ?

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‎07-15-2020 13:31 - edited ‎07-15-2020 13:32

‎07-15-2020 13:31 - edited ‎07-15-2020 13:32

Welcome to the forums!

 

 If you dont see it charging after and hour I would take it back and exchange it.

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Wendy | CA | Moto G6 Android

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‎07-15-2020 14:00

‎07-15-2020 14:00

Can be hard to locate on the charger correctly. Make sure side you don't have the charger upside down - check location of 3 dots. Also ensure side arms locate entirely over the front face.

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