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New account and badges not earned showing with pre ownrd charge 2

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‎03-06-2019 08:45 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-06-2019 08:45 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I set up my fitbit accoint using just my mobile phone on 3/3/2019. I bought a pre owned charge 2 which have just synced to my account today 6/3/19. 

Now there are badges that must be from the previous owner showing up that I cannot possibly have achieved in the last 3-4 days.

Is there a way to get rid of them or to do a factory reset on the device so that it only carries my data? The badges are showing as being earned prior to my account being first activated.

Thanks.

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‎03-06-2019 10:57

‎03-06-2019 10:57

Welcome to the forums!

 

This happens when the previous owner did not sync their device before turning it over to you.

 

All you can do is sync it one last time and then open a new account.

 

Have the old deleted

Delete  account

 

Looking forward to seeing you around the forums!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-06-2019 11:33

In response to WendyB

‎03-06-2019 11:33

Many thanks for your reply.
If I delete my account will I be able to create a new one with the same email address?

Sent from my Samsung Galaxy smartphone.
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