help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New charge 3 wrong calories

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2020 07:39 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎05-01-2020 07:39 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

I have just received and set up my charge 3 but it is saying I’ve already burned 920 calories. Is there anyway to change this or reset it for today? 
thanjs 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎05-01-2020 08:18

‎05-01-2020 08:18

Those are probably your BMR (basal metabolic rate) calories that you are always burning just by being alive.  They are always credited, even when not wearing the tracker.

See How does my Fitbit device calculate calories burned? 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-01-2020 23:37

In response to JohnnyRow

‎05-01-2020 23:37

That’s what my partner thought but I put it on and it showed 900 and again thank morning it’s already says 500 at 7.35. It also says more steps than I have done as I’ve been sleeping.
Is there no way of resetting the data for the day you’re on?
Thanks,

Sent from my iPhone
Best Answer
0 Votes

‎05-02-2020 06:27

In response to Missjesl

‎05-02-2020 06:27

Sorry, but I don't understand your argument at all.  You have 500 calories at 7:35 AM.  And again I would say those are your BMR calories.  Do you have some reason to think that is not correct?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-02-2020 06:30

In response to JohnnyRow

‎05-02-2020 06:30

Your body has been burning calories all night simply to keep you alive. 

Best Answer
0 Votes