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New fitbit charge 3 - can not get past www.fitbit.com/set up on device

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‎06-07-2020 05:42 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 05:42 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

Just purchased a new Charge 3 yesterday.  I have installed the app on my phone and it does sync.  However, I am not able to finish setting up my device - keeps saying www.fitbit.com/set up. 

 

Please help if you can!

 

Lynn

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‎06-08-2020 07:11

‎06-08-2020 07:11

So disappointed - taking back to the store today.  Bought two - one for myself and my mother.

 

Returning both - what a waste of time!

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