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No BPM on my Charge 2

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‎01-26-2019 12:35 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-26-2019 12:35 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Charge 2 was not showing the BPM.  I  made sure on both my app and the dashboard that it was in "auto" mode.  I called and was told to sync my charge.  Then attach my device to the charger, and push in the button until the "diamond" sign was visible.  I then put the watch on and I was good to go.  Wish that was included in the help section.

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‎01-26-2019 13:39

‎01-26-2019 13:39

@GCrams wrote:

.  I then put the watch on and I was good to go.  Wish that was included in the help section.

 

It is!!  Under "How to restart my Fitbit device."

 

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‎01-30-2019 08:43

In response to SunsetRunner

‎01-30-2019 08:43

Hey @GCrams, let me give you a warm welcome to the Community! Thanks for sharing these tips with us. As @SunsetRunner said, you can find the restart tip on this help article: Why don't I see my heart rate on my Fitbit device? 

 

Sounds great that your Charge 2 is working fine now. 

 

If you have further questions or comments, let me know! 

Heydy | Community Moderator, Fitbit
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