help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Charge 4 data on skin temperature graph

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-28-2021 14:20 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎03-28-2021 14:20 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

I installed the SPo2 / Skin Temperature feature in my Charge 4 last Monday.

 

I see both the SPo2 and the Skin Temperature graphs.  I can see data on the SPo2 graph.  I see no data on the Skin temperature graph after three days.

 

Is anyone else having the same issue. Does anyone know why.  Is there an issue at Fitbit.

 

Moderator Edit: Clarified subject

Tziona
Best Answer
Labels:
135 REPLIES 135

‎03-31-2021 11:21

‎03-31-2021 11:21

Hi 

Updated the firmware yesterday, when I got the notification about updating it. Wore my watch to bed as I always do. Spo2 is working just fine, but nothing recorded for skin temperature? Is there something else I need to enable (like downloadinng the clock face for spo2)? 

 

Thanks 

Becky 

Best Answer

‎03-31-2021 11:52

In response to LizzyFitbit

‎03-31-2021 11:52

Hi

I have done all of the 4 things you listed but health metrics still isn't showing skin temp (graph there since firmware update but no data despite never taking fitbit off) & SaO2 (space there but nothing else - message has changed from get clock face to make sure device up to date though).

Any ideas? 

Best Answer

‎03-31-2021 11:54

In response to KarenEv

‎03-31-2021 11:54

Have premium. Uninstalled and reinstalled app after firmware update also

Best Answer
0 Votes

‎03-31-2021 12:14

In response to LizzyFitbit

‎03-31-2021 12:14

I'm not able to see the skin temperature graph. I have premium, I've restarted my Charge 4 twice, uninstalled and reinstalled the iOS app and rebooted my phone. I am running the most recent firmware and have for a while now. I also have the most recent app. I see the "update your fitbit to the latest firmware and wear it to sleep" message on the skin temp graph. 

Best Answer
0 Votes

‎03-31-2021 12:50

In response to DogMom21

‎03-31-2021 12:50

I think it's safe to say that, at present, no one's skin temp graph is showing any data. This isn't a matter of isolated cases of errors. This is a systemwide fault on Fitbit's end (which should have remedied yesterday). 

Best Answer

‎03-31-2021 13:08

In response to MarreFitbit

‎03-31-2021 13:08

Hi,

 

Updated a week ago. Still no skin temperature data showing! The App just telling me to to update with the latest firmware. Checked out and it is telling me that I already have the latest update installed?  Any other suggestions?

Best Answer
0 Votes

‎03-31-2021 14:45

In response to sparkles4

‎03-31-2021 14:45

Yes this effects me too. 

Even after 5 sleeps there is no data. 

Guess Fitbit have some work to do. 

Best Answer
0 Votes

‎03-31-2021 18:15

In response to MLTBuderim

‎03-31-2021 18:15

Still have the same problem even with updating app and firmware 😧 very frustrating.

Best Answer
0 Votes

‎03-31-2021 18:24 - last edited on ‎04-03-2021 17:01 by Moderator Alum

In response to MarreFitbit

‎03-31-2021 18:24 - last edited on ‎04-03-2021 17:01 by Moderator Alum

Mine too. Looking for solutions

 

------------------------------

 

The graph shows up but I don't have the temperature tile available to pick from. Any clues? 

Best Answer

‎04-01-2021 00:18

In response to Zantarel

‎04-01-2021 00:18

Same for me. You do need more than 3 nights of sleep for it to work but even after that it still tells me to "upgrade my firmware" to see it. I have the latest firmware already!

Best Answer

‎04-01-2021 02:13

‎04-01-2021 02:13

I confirm Temperature is not shown. 

Best Answer
0 Votes

‎04-01-2021 02:50

In response to LizzyFitbit

‎04-01-2021 02:50

Did all these steps on my own 5 days ago.  Still nothing for temp 

Best Answer
0 Votes

‎04-01-2021 03:19

‎04-01-2021 03:19

I think there is an overall error

Best Answer
0 Votes

‎04-01-2021 05:26

‎04-01-2021 05:26

Hi, updated my Charge 4 last week, everything works fine "Health Metrics" , BR, HRV, Sp02, RHR.  Skin temperature, no data ? Did all what was recommended to me over the FB site...🤔

Best Answer
0 Votes

‎04-01-2021 05:38

In response to LovetoSwim

‎04-01-2021 05:38

If you read the other posts on this matter you will see it's their problem and they are working on it.

Best Answer

‎04-01-2021 06:05

In response to LizzyFitbit

‎04-01-2021 06:05

I've tried all the steps outlined in your post and still do not see any temperature info on the Health Metrics tile. I do not have a premium Fitbit account, so not sure if that has anything to do with it.  I have firmware version 48.20001.100.34 on the Charge 4 device and version 3.40.1 (2024559) of the Fitbit app running on my Android version 11 phone.  Purchased the device in Aug of 2020, if that helps 😉

Best Answer
0 Votes

‎04-01-2021 06:49 - edited ‎04-01-2021 06:52

In response to fbrownnc

‎04-01-2021 06:49 - edited ‎04-01-2021 06:52

Hi @fbrownnc 

No one from the Community has reported yet that the option works for him or her. It looks like there is a problem on the Fitbit side. In that case, there's not much point in changing your settings or trying things out. I assume they are working on it and we will see or hear something about it in due time.

Normally, Fitbit isn't very forthcoming with information about problems. Think of the wait as a character exercise. 🙄

(Broken Fitbits One, Charge 2 and 3). Using Charge 4 and Garmin fēnix 6. App vs 4.41. Android 14
Best Answer
0 Votes

‎04-01-2021 06:54

In response to Hoppy59

‎04-01-2021 06:54

Thank you, did not read the other posts, this is the first time in a very long time to be on the community site.

Best Answer
0 Votes

‎04-01-2021 10:00

In response to fbrownnc

‎04-01-2021 10:00

Unfortunately, I believe that the issue with the Skin Temperature graph, not populating any data is a Fitbit issue that Fitbit is working on it.  Alot of users in the community are experiencing this issue.

Tziona
Best Answer

‎04-01-2021 10:30

In response to fbrownnc

‎04-01-2021 10:30

I have a premium account, but still no joy with the skin temp variation!!
Although I do get SPo2 readings.
Best Answer