No GPS connection for biking-Charge 3

[tremalzo]

My Charge 3 connects with my Android phone for running. Use it 2-3 times a week. No problems. Until 3 weeks ago it worked fine for biking. Now it won't connect anymore to GPS when biking is selected. How do I solve this problem? Already reinstalled the fitbit app on my phone.

Thanks 

Tremalzo

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @tremalzo.

I'm sorry to hear that you are having difficulties with GPS connection during your biking activities. Thank you for the information provided and for trying to resolve the issue before contacting us.

If you haven't done it already, please restart your Fitbit Charge 3 by following these steps. In addition, please disable and reenable the GPS feature for biking from your Fitbit account. You can find this option if you go online to fitbit.com > Settings > Devices > GPS.

Whether you continue experiencing the same problem, you can set up your Tracker as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Please make sure you are following our instructions to use the GPS feature.

If you have any question, please let us know.

[tremalzo]

Hi EdsonFitbit,

Thanks. But it didn’t solve my problem. Only made it worse as I lost GPS connection for running too. Used it this morning for a 2 hour run. it worked fine then. Then I did the suggested fix and lost the GPS connection. Please advise what to do.

thanks,

Tremalzo

[EdsonFitbit · Accepted solution]

Thanks for the update @tremalzo.

On this case, please perform a long restart to your Charge 3:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, please try to log out from the Fitbit app, reboot your cellphone and log back in.

Whether none of this works, please make sure that your cellphone is part of the list of compatible devices. If it is not listed, you might be able to sync and receive notifications but we won't be able to guarantee that everything will work as intended.

Please let us know if you have any question.

[tremalzo]

Hi EdsonFitbit,

Did as suggested. This fix works. GPS works fine again for hike, run and bike.

thanks,

Tremalzo

[EdsonFitbit]

Thanks for your response @tremalzo.

I'm glad to hear that you've been able to resolve the issue you were experiencing with the GPS connection.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us back at any time if you have any question.