No GPS connection starting an activity

[GeraldvanE]

Who can help me solve this poroblem: Since a few weeks my Fitbit Charge 4 does not start a GPS connection when I start cycling or walking. I restarted it as i did with the app on my Iphone. I switched the GPS settings from built in to dynamic, switched GLONASS on/off. but without success: No tracking/mapping of my activities. What can I do? 

[JuanFitbit]

@GeraldvanE , Nice to see you here. Thank you for your message and for trying to change the settings. 

Did the Charge 4 have enough energy when trying to connect? It's recommendable to have at least 80% as the GPS consumes the battery more quickly

Please try these steps: 

• Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• (Charge 4 and Charge 5) If your tracker doesn’t connect to GPS satellites, you can end the exercise, change the GPS mode to Phone GPS, and start the exercise again. To change the GPS mode, see How do I manage the GPS settings on my Fitbit device?
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.

Hope this helps