No display & constant buzzing-Charge 3

[Michbradders]

Hi

my charge 3 has been on blank screen mode for over a week, but was still working.  Yesterday it started constantly vibrating and won’t sync and is still doing this this morning.

note, I’ve already had to get two of these replaced at John Lewis because they just stopped working.

ive also tried holding the button down for 15 secs whilst on charge, removing charger and replugging it in. 

why is this device so unreliable?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Michbradders.

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[SunsetRunner]

Mine too.  Happened about an hour ago.  Tried everything. 

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner.

I regret to hear that you have experienced this issue with your Charge 3.

I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. 

Please let us know if you have any question.

[SunsetRunner]

Regrettable they want me to buy a new one with a discount. I won’t rebuy something that didn’t last me 18 months. Not very happy about it.

Sent from my iPad

[Pamsiemartin]

Hi, I have the same issue , i managed to charge it but it won’t hold the charge now either, it’s just one year old , thanks for your help 

[Deetour]

My Screen went blank and won't come on.  I've tried all of the online tips, but nothing is working.  

[SunsetRunner]

Mine started off acting up after an iOS update. Then I was having to charge it every three days, then whatever Fitbit tech did in their end seemed to make it back to charge once a week. Now after the black screen of death, I still have issues with it syncing although my steps seem to show up on app. I just can’t read anything on clock base.

Sent from my iPad

[EdsonFitbit]

Thank you for visiting the Fitbit Community @SunsetRunner @Pamsiemartin @Deetour.

@SunsetRunner, your feedback is highly appreciated. Our team is constantly working to improve our products and services.

@Pamsiemartin, I noticed that you contacted our team already. They will help you find a solution to your case as soon as possible. 

@Deetour, before evaluating your case, please confirm that you've restarted your Tracker by following these steps. In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Whether none of this works, please try to change the clock face as explained on this article.

Please verify if your device vibrates when you press the button.

If you have any question, please let us know.

[SunsetRunner]

This continues to haunt me. I get all the vibrations and still no display. I haven’t written anyone but continue to have my Fitbit pass messages to which I didn’t do.
I also didn’t report this today.
But have given up promoting or recommending this. Fitbit needs to go online and see that this is an ongoing issue and I perceive this is a defect in your Fitbit 3. Most people are not happy with it.

Alice

Sent from my iPhone

[Darcibiskupiak]

Mine too. Interesting that so many started having problems at the same time.

[SunsetRunner]

yes ever since the last two IOS updates, my fitbit starting acting up then now, it buzzes but no display.

[Deetour]

I have tried all of those multiple times. When I push the button there are two vibrations. I have no vibrations after that and nothing appears on the screen.


Let the words of my mouth and the meditations of my heart be acceptable in Thy sight O LORD my strength and my redeemer.

[Darbie12]

I am having the same issue with mine and I agree that this charge 3 has nothing but problems and I hate to say it but I don't think I  can honestly recommend this ffitbit or any other to anyone.. 😞

[Darbie12]

Did all what you specified and still nothing,.  I did step by step as per your instructions and still have nothing on my screen.. All the vibes are there and I get a happy face for 2 seconds ad then gone.. 😞

[MrMorbello]

Hi, first thing sorry for disturb here, but i have now the same problem. To give more information, I regularly see my sleep time on my phone (galaxy note 10+) the Tuesday 7/28 I went to see it, but there isn't, i gave it not too much importance because i thought that should be an error using the band (Charge 3). The next day I didn't got any information and noticed that the band was not measuring my Heart Rate since the Sunday (26). Then i tried to restart the band, delete all the information some times but not getting the HR Light on, or seeing any sing of this working. Also i noticed that the "tilt to light up the screen" was not working. After reading the forum i noticed that some people were having problems with their bands too, and decided to leave it and use just for the clock watching. Around 8 hours after restarting it and getting on 100% battery i noticed that the battery level was very low, i was not in my home and thought on getting it connected when i can, but like in 10 minutes it went from 17% to 6 and a few moments later it turned off. I left it like 5 minutes and then decided to get it on my bag and pay attention later. Then it started, the screen off vibrations and not any other thing.

To finish I ask you some patience reading this post, I don't speek English very well, just I am from Argentina. If there is any way that I can subscribe to this thread and get any information of anything that I can do to solve this problem, please get in contact with me. Sorry for the time to read this, I hope this information helps the support to get on a solution. I'll be waiting.

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3 devices. Thanks for the information provided and for the troubleshooting steps you've performed.

@SunsetRunner, thank you for your feedback. In order to avoid receiving notifications from this thread, it is necessary going to the first post and click the gear icon on the right side, select Unsubscribe.

@Darcibiskupiak @Deetour @Darbie12, I just sent this information to Customer Support. Please keep an eye on your inbox. They will get in touch with you on the next days.

@MrMorbello, I was communicated that you've recently contacted Customer Support. I'm pretty sure they will provide a high level of support. We currently support French, Italian, Spanish, German, Korean, Japanese and English and hope to support more locales in the future.

Please let us know if you have any question.

[HilaryW]

Have exactly the same problem and have no idea how to get help with this. Only 7 months old.. very frustrating.

[EdsonFitbit]

Welcome to the Fitbit Community @HilaryW.

I created a case with Customer Support. They will get in touch with you soon. Please check your inbox on the next days. Thank you for your patience.

If you have any question, please let us know.

[Pamsiemartin]

Thanks , all sorted I am waiting on the replacement , it will be delivered today , get support and follow up Fitbit.