No display on charge 3 despite changing clock face and restarting

[Emilyfpayne]

The display on my charge 3 is blank all the time. The only time it works is briefly when it is charging. I have tried changing the clock face And the option of resetting. I have also tried pressing and holding the button while charging this does not help. Any other ideas? Also how do you send a message to fitbit about this. I am finding it hard to find an email address or any easy contact details?

[Heather-S · Accepted solution]

@Emilyfpayne Sorry to hear about your issues.  Here is a link to all the Customer Support options.  Best of luck!

[BobCatKelly]

Thanks for the sympathy, but not very helpful.  Mine works most of the time, but occasionally goes blank for part of the day.  HELP!

[BobCatKelly]

My apologies, the link you provided, which for some reason I did not notice before, was very helpful.  From the Customer Service Options you can get a button that allows you to chat online or to call their service department.  Here is the link again.  Here is a link to all the Customer Support options  Also, what finally worked for me was to press and hold, for a good amount of time, the button on the side of my watch.  Hope this helps someone else.