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No firmware updates for my Charge 2?

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‎04-04-2019 09:37 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-04-2019 09:37 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

After quite a few months of not using my Charge 2, I’m back to using it daily. I’ve updated the iOS app, but apparently my tracker’s firmware is MANY versions behind. When I go to my app, there are no firmware updates available. Is there no way to simply get the most recent version of the firmware?  What would happen if I do a factory reset? 

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3 REPLIES 3

‎04-04-2019 11:42

‎04-04-2019 11:42

Hi man,

 

I m in the same scenario and of course I have the same issue. I just send a message to Fitbit support and when they ll reply to me (and I hope with good news) I ll let you know.

 

Have a nice evening 

 

Cheers,

 

Marco

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‎04-04-2019 16:37

In response to Marcobcn

‎04-04-2019 16:37

Thanks Marco - much appreciated!
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‎04-05-2019 03:40

In response to Dryflyman

‎04-05-2019 03:40

Hi man,

 

hope you're well.

 

I received a reply message from Fitbit Support and seems that the last available update for our Charge 2 is 22.22.55.2 so please double check with firmware version you have and if this is the one I mentioned before unfortunately there is no new update for us. 

 

Cheers,

 

Marco

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