No green flashing lights on Charge 2

[trischaroberts]

I have only had my Charge 2 for six days.  Yesterday I needed to charge it for the first time.  When I took it off the charger it would not track my heart rate.  I flipped it over and noticed the green lights on the bottom were not able to be seen.  I made sure the heart rate was on in the app and re-attached it to the charger to restart it.  I still have on green flashing lights.  All the other areas seem to be tracking ok just the heart rate monitor stopped.  Any other suggestions?

Moderator edit: updated subject for clarity

[DerrickS]

Hi @trischaroberts, I would recommend that you:

1. Restart your Charge 2.

2. Reboot your mobile device.

3. Modify your HR settings to be either set to "Auto" or "On", click here for instructions.

4. Sync your tracker for the changes to take effect.

Let me know if you need any additional assistance!

[trischaroberts]

I tried what you suggested and I still have the same result. Everything works but the hr monitor. I can see the green lights very faintly but they aren't flashing or registering a hr. 

[DerrickS]

Hi @trischaroberts,

I've created a support case on your behalf, somebody from our support team should be reaching out to you shortly. You should receive an email from Customer Support at the email address that you used to register for the Community forums.

Let me know if you have any additional help!

[Cben]

Hi, mine is doing the same since yesterday. Had it for 13 months no with no issues. Since yesterday no green lights. Changed settings and synced but nothing, restarted nothing! 

Help please! 

[YvonneAinsworth]

Hi

what is the solution please? Mine does the same!

Thanks

Yvonne

[AlvaroFitbit]

@YvonneAinsworth Welcome! It's nice to have you on board! Have you done any type of troubleshoots? I suggest you try @DerrickS suggestions in his first post. Let me know how if the issue persist, I will be more than happy to continue assisting you.

I look forward to your reply!

[YvonneAinsworth]

Hi

Yes, I tried all of the suggestions, nothiñg worked. Charged it yesterday morning, now dead.

Yvonne 

[AlvaroFitbit]

@YvonneAinsworth since the troubleshoots didn't work for you the best thing to do is letting Support know about this so they can review your tracker's data and warranty and provide options. You will get an email from them.

Keep me posted!

[melvytx]

I'm having the same issues for last 6 days. Have tried all steps with no success. Ticket was escalated and rep emailed me this morning. Awaiting reply.

[YvonneAinsworth]

Great. If they figure out how to solve it, can you please let me know?

Thanks
Yvonne

[melvytx]

Nearly a week since initial contact to fitbit and no solution. Was emailed a question Monday but awaiting response. 4 day turnaround is not good.

[melvytx]

Fitbit emailed me not addressing issue but simply letting me know my charge 2 is out of warranty and that I would be receiving an email for 20% off purchase. My warranty expired 6 months ago. Not thrilled about purchasing new fitbit every 18 months. Hope you have better luck.

[Victay]

i had my charge 2 for 15 month. Few days back I flipped it over and noticed the green lights on the bottom were not able to be seen. At the same time, the screen keep scrolling/switching without me touch it. Please help. I did factory reset and soft reset but it is not helping at all. 

[YvonneAinsworth]

You need to contact customer services.

[armadillomom]

---

@melvytx wrote:
Fitbit emailed me not addressing issue but simply letting me know my charge 2 is out of warranty and that I would be receiving an email for 20% off purchase. My warranty expired 6 months ago. Not thrilled about purchasing new fitbit every 18 months. Hope you have better luck.

---

Same here...My warranty on my Charge 2 ended May 17, 2018. Now my heart rate sensors no longer work. The green lights don't work. After contacting support, I was told I'm out of warranty, and they would offer me 25% discount on the purchase of another FitBit tracker. I'm really not sure about buying another fitness tracker if they only last 17 months. Also, my tracker works, but I would like to have the heart rate feature to help me with my fitness goals. Disappointed. 

[RoisC]

Hi Derek,

Ive tried the instructions you gave but my heart rate monitor is still not picking up my heart rate properly. One of the green lights is flashing but the other one went from being faded to now completely out. Is there any other solution? thank you in advance 

[ShannonH46]

Mine is doing the same thing, I have not green lights on the back of my Charge 2 tracker, when trying to sync tracker to app it keeps telling me "tracker not found" I confirmed that my tracker is connected to my phone blue tooth, i reset my tracker like 5 times and still nothing. When i go into the app the symbol that flashes telling me that i'm connected to blue tooth is no longer green, it's like a faint grey, I thin my tracker is dying and i've only had it a little over  a year. Is it even worth the money we spend on these products

[Charthew]

Hi I am having the same issue with my charge 3 it’s only 6 months old and the hr stopped working and no lights on the back. I have tried all the reset options both online and this forum but still nothing- please can you help

[Stephenwigg]

Wasn’t thrilled with the heart rate monitoring while working out on my Versa 2 and the green light is now out, I did all your steps. It’s out of warranty. What hoops do I jump through to get the 25% discount? Can I apply that to a Versa 3? With the discount, is it cheaper than Costco at $189?

is there an extended warranty option? This positively changed my life, so I need it.