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No heart rate in exercise activities from Charge 2

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‎10-06-2019 02:50 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-06-2019 02:50 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Since you changed the new version on iPhone of the Fitbit app a few weeks ago, the heart rate doesn’t record in activities when you track using the app. I can see that there are many questions about this but you don’t seem to provide any acceptable answers apart from some rubbish about wearing the watch properly. The heart rate records all day but just not in the exercise so it’s not a problem with the watch. You have to look at a bug in your new version... what’s the score? 

 

 

Moderator edit: updated subject for clarity

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‎10-07-2019 04:51

‎10-07-2019 04:51

@ahawgood Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your missing heart rate data. This issue is being investigated by the team so hopefully they will find a solution soon. Still I appreciate you patience while this is resolved.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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