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No heart rate in workout mode

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‎06-10-2020 07:54 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

‎06-10-2020 07:54 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

Hello,

 

my charge 3 is able to detect my heart rate all day with no problems, but as soon as I select a workout it loses my heart rate. Annoying as this is the point of owning a Fitbit. If I exercise without selecting a workout it tracks just fine but then I miss the first 10 minutes. 

I’ve tried Restarting my Fitbit and different wrist positions/tightness but it still loses my heart rate. 

Any ideas as to why it would be doing this? 

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