No longer able to change my Charge 3 clock face with Windows 10 App

[JMAllenJr]

The Charge 3 I purchased in August, 2019 just up and decided it was not going to connect to my Bluetooth enabled Windows 10 PC about two weeks ago. Fitbit, thankfully, sent me a replacement without too much difficulty. However, now when I try to change the clock face using the Windows 10 Fitbit App, it either errors out saying that it cannot find my device (even though it just synced less than a minute prior) or it just sits on the description screen of the selected clock face with the timer wheel spinning. I have only measured this up to an hour, but it did not show any signs of allowing me to change the clock face. Is the ability to change the clock face through the Windows 10 App no longer available?

[JMAllenJr]

Just to be clear... This is happening on the replacement Charge 3.

[TwoSAM]

I too just received a replacement Charge 3.  I cannot change the clock regardless on what I have done.  Rebooted the device, restarted the device, checked for updates, made sure it is syncing to my phone and checked the bluetooth connection.  I am using the Android FitBit App.   I select the clock face I want and the app icon just spins.  It will try to do this change for over a half hour.  It will eventually state an error message stating unable to detect the device, even though it notes it just recently synced.    Any help would be appreciated.   Getting somewhat frustrated with having the replacement for only a couple hours.

[Wita]

I have the same problem, but with me it is my Moto G device that spins endlessly (like for more than an hour) when I select a new clock face.   I am stuck with the default for my Charge 3.  No problem syncing, but clearly problems somewhere and no email help from Fitbit and the Chat sites keep asking me to replace my Fitbit App (which I have done 3 times, made no difference).  Clearly there is a problem.

[Wita]

I have replaced my existing charge 3 with another (one whose wrist band is not broken—have had it for 15 months!)

Although I have removed my old device from my fitbit account

And have successfully linked to my replacement, I am totally unable to restore my clock-face display.

I have tried selecting HR Stat and my preferred one of Asymmetrical Clock,

but in both cases they failed to load within 1 HOUR!

I am using my Motorola Moto G Android device.   I have already replaced my Fitbit App a couple of times (I think I have version 4.3.2)

Made no difference.   What else can I try?   Should I delete apps. from my Android device, or should I sit closer to my WiFi modem?

[TwoSAM]

I have an older Motorola Droid phone which would not allow me to change the
clock face. FitBit Support stated my software was out of date, but I
could not get a newer version to download. I have a newer Iphone for
work and was told to try downloading the app on that phone and trying to
change the clock. This was the fix. I was able to log into my account
on the Iphone and make the changes to the clock face. No clue on why the
older phone would no longer work. I did have a Charge 3 which was
purchased at christmas time which worked up until the heart rate portion
quit working. I received a replacement Charge 3 but had the issues with
the clock.

All I can suggest is trying to log into your account on a newer phone and
syncing it to that phone and trying it. It worked for me.

Good luck.

[Wita]

Thank you TwoSam.  I will try to borrow a different mobile device from a friend.   What I don't understand is that my Moto G (Android 6.0) can sync. my Charge 3 (firmware version 28.20001.63.5) using my Fitbit app. version 3.4.2 without problem. so why does it go into an infinite loop when I select a different clock face?   To get out I have to reboot my Moto G.  Thankfully I can still sync. and view all my dashboard data on my MB Air, but strangely there is no option there for changing the clock face.  Something is horribly out of step here.

[JMAllenJr]

@TwoSAM I hope you realize this is not a FIX, it's a WORK-AROUND which does those of us without another device no good at all. I still cannot change my clockface I appreciate you trying to help, though.