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No map display when recording a run with my Charge 3

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‎10-30-2020 14:45 - last edited on ‎10-31-2020 05:05 by Fitbit Moderator

‎10-30-2020 14:45 - last edited on ‎10-31-2020 05:05 by Fitbit Moderator

For the last week I have had no map display after setting my fitbit to Exercise/Run. I have not intentionally changed any settings but the display has moved once or twice as I've been wearing it on the inside of my wrist.  I am syncing with a samsung android device.

 

 

Moderator edit: updated subject for clarity

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‎10-31-2020 05:04

‎10-31-2020 05:04

Hi @Abrowan, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 didn't register a map of your exercise. I totally understand how you feel about this.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device and it also contains some troubleshooting steps for you to try.

 

Finally, monitor your tracker and see if it registers maps after your exercises.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-11-2020 05:30

In response to JuanJoFitbit

‎11-11-2020 05:30

Hi JuanJo, I think I've solved the issue. Previously I have not had to wait for the fitbit to connect to gps on my phone. Now it seems I will only get a map if I follow this sequence:  Exercise - Run - Start;  wait for "connected" to appear on fitbit; press arrow. Will be trying this on a real run soon.

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