Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No map display when recording a run with my Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

For the last week I have had no map display after setting my fitbit to Exercise/Run. I have not intentionally changed any settings but the display has moved once or twice as I've been wearing it on the inside of my wrist.  I am syncing with a samsung android device.

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
2 REPLIES 2

Hi @Abrowan, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 didn't register a map of your exercise. I totally understand how you feel about this.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device and it also contains some troubleshooting steps for you to try.

 

Finally, monitor your tracker and see if it registers maps after your exercises.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

Hi JuanJo, I think I've solved the issue. Previously I have not had to wait for the fitbit to connect to gps on my phone. Now it seems I will only get a map if I follow this sequence:  Exercise - Run - Start;  wait for "connected" to appear on fitbit; press arrow. Will be trying this on a real run soon.

Best Answer
0 Votes