06-15-2017
08:01
- last edited on
09-09-2020
09:49
by
MatthewFitbit
06-15-2017
08:01
- last edited on
09-09-2020
09:49
by
MatthewFitbit
I'm not connecting to get notifications
06-19-2017 08:22 - edited 01-02-2018 05:12
06-19-2017 08:22 - edited 01-02-2018 05:12
Thanks for stopping by @coca, hope you're doing great! Would you mind double checking if your Fitbit app is up-to-date? The app for iOS should be on 2.37 and 2.52 for Android.
If after checking this, your notifications are still not working, I'd recommend following the steps I'm posting below:
If you've reviewed the list above and can't get notifications to work:
If notifications are still missing try restarting your trackers once again and resetting notifications. Notifications should work as expected after your tracker syncs.
Let me know if that does the trick!
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01-20-2018 08:48
01-20-2018 08:48
I have done all this on mine and still not receiving text just calls on Fitbit.
03-10-2018 15:24
03-10-2018 15:24
i just bought mine today 03/10/18. I've followed all their suggestions and still can't get text notifications.
I do however get call notifications. Very disappointing. Everything has been updated, so that is not the issue. I have an iphone 6 plus
04-11-2018 07:57
04-11-2018 07:57
Same problem. Done all the turn ons/turn offs and still no text notifications. Frustrating!
04-20-2018 09:01
04-20-2018 09:01
My Fitbit will only receive call notifications and no longer texts, I have tried everything, has anyone solved this issue? Thank you
04-20-2018 10:55
04-20-2018 10:55
04-21-2018 09:57
04-21-2018 09:57
Iv had my Fitbit for just over a year, so I’m guessing the guarantee won’t cover it, I’m finding it very frustrating especially when I’m getting call notifications. It’s just text messages!
04-21-2018 10:30
04-21-2018 10:30
It looks like I may have just found the problem, try this because it seems to have worked for me,
I have an IPhone 6s, go to settings, notifications, messages, then scroll down to ‘show in history’ my slider was on off, turned it on and eureka my text message notifications on my Fitbit have started working again, happy days! Hope this helps others with the same issue.
04-21-2018 11:14
04-21-2018 11:14
04-22-2018 02:28 - edited 04-22-2018 02:29
04-22-2018 02:28 - edited 04-22-2018 02:29
Pleased to be able to help 😀
05-09-2018 15:45
05-09-2018 15:45
Oh my god! It worked! Thank you so much. I was about to sell this thing for lack of text notifications lol
05-10-2018 03:45
05-10-2018 03:45
Pleased to be able to help 😀
08-24-2018 12:37
08-24-2018 12:37
AMAZING!!! Nearly a year I have tried to do this now and you’ve just solved it. I have no idea how you figured that out but thank you so much!
08-25-2018 09:50
08-25-2018 09:50
10-11-2018 10:19
10-11-2018 10:19
I wish I could do that on my SE. There isn't the show in history part. Any ideas for the older phone?
10-21-2018 13:01
10-21-2018 13:01
My Fitbit Charge 2 was working perfectly with my Samsung Galaxy S7 Edge. On my new Samsung Galaxy S9 the text notification is not working for new unread texts, test call has a delay but does work. I've tried unpairing everything, uninstalling the app and reinstalling entering in my preferences from scratch. As well as restarting the fitbit charge 2, syncing, keep alive etc all turned on, checking the phone settings(notifications are enabled) plus checking in depth Fitbit app settings through phone settings changing priorities to urgent with no success on any of my test texts. Any ideas?
10-22-2018 05:23
10-22-2018 05:23
10-22-2018 05:55
10-22-2018 05:55
11-12-2018 17:32
11-12-2018 17:32
Now, for the notifications issue on your Charge 2 , please tell us the following information:
To troubleshoot the notifications, please follow these steps:
Also please check that these settings are all "ON" for the notifications on your device :
In the Fitbit App: