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‎02-04-2019 13:47 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-04-2019 13:47 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I was getting prompts (to get up and walk) and phone notifications/texts just fine and suddenly they are gone. 

I've checked all my settings and everything is on and correct. 

 

What am I missing? Does anyone have any steps written for troubleshooting? 

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‎02-05-2019 00:59

‎02-05-2019 00:59

When you say you checked all the settings, does that include those on the fitbit as well as the app?

 

A common cause of this with the Charge 2 is when it is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the Charge 2. Could this be the issue here?

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2 REPLIES 2

‎02-05-2019 00:59

‎02-05-2019 00:59

When you say you checked all the settings, does that include those on the fitbit as well as the app?

 

A common cause of this with the Charge 2 is when it is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the Charge 2. Could this be the issue here?

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‎02-05-2019 06:40

In response to SteveH

‎02-05-2019 06:40

Oh! I will check that. No, I didn’t think about that . Thank you so much! 

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