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No response from Fitbit costumer service

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‎03-11-2017 00:34 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎03-11-2017 00:34 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I started a replacement process with Fitbit costumer service (initially all good - I'm UK based so takes 12+hrs for reply) but now suddenly no responses at all. I have tried to contact them repeatedly for coming up 4 days but nothing? Sounds stange but are Fitbit still in business? Is there any other email route? How can I get their attention. It frustrating - I'm new to Fitbit and like the ecosystem. Thanks any advice appreciated. 

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‎03-11-2017 02:32

‎03-11-2017 02:32

They have a UK based telephone contact: 

0800 069 8505

It's staffed 9 - 6 but I'm not sure there's weekend cover. Perhaps give them a call on Monday?

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‎09-04-2019 03:36

In response to SteveH

‎09-04-2019 03:36

I contacted them 2 weeks ago,  it was about 18:30 hrs, looked after me very well and they addressed my query immediately, but take note although it is an 0800 number you are put through to the office in the Caribbean, so I dont  know if the 9 to 1800 hours are correct.

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