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No sleep data from Charge 2 for the last 2 nights

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‎06-08-2019 23:24 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-08-2019 23:24 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

My app has not recorded any sleep data for the last two nights and when I go on the sleep data there is a pulsing red dot- what does this mean and why haven’t I got any data?  Everything else seems to be syncing okay. Have reinstalled app but no change.

 

 

Moderator edit: updated subject for clarity

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‎06-09-2019 10:30

‎06-09-2019 10:30

@Emmapj Welcome! It's nice to have you on board!

 

Let me help you with your sleep detection. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

 

Regarding the red dot please share a screenshot so I have a better idea of what you are seeing.

 

Let me know how it goes.

Alvaro | Community Moderator

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