No text messages coming through

[mvesterback]

i just bought a used charge 2. i have gone through all the set up videos i can find as well as all the text message notification troubleshooting i can find. my notification on the band is on, the app is updated. tried re-pairing the band with my phone. i have gone through all the settings i can find. i can get the test call from app delayed but can not get texts. ( no real calls have come in to see if that works). need help. 

[HeydyF]

Hey @mvesterback, welcome to the Community! I need you to verify if you can get calendar and call notifications, please. 

Now in regards of the text notifications, I appreciate you have taken the time to set them up. Just to confirm, I'd like you to take a look at the following: 

Set up the notifications you want to receive on your wrist. Make sure your charged Fitbit device is nearby.

1. From the Fitbit app dashboard, tap the Account icon 
2. Tap Notifications.
3. Tap the type of notification you'd like to receive (Text Messages, Calendar Events, Emails, or App Notifications), and make sure it's turned on.
4. Choose which apps can send notifications to your Fitbit device. For example, if you'd rather see text messages from WhatsApp than Messages, change the Text messaging (SMS) app setting. (You can only choose 1 app per category.) This list shows the most common apps for these features:
   • Phone app—Dialer
   • Text messaging (SMS) app—Messages
   • Calendar app—Calendar
   • Email—Email
5. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and make your choices. 
6. If you want to require that only encrypted notifications can pass from your phone to your Fitbit device:
   1. Go back to the Notifications screen and tap Require encryption.
   2. Close and reopen the Fitbit app to start the bonding process required for sending encrypted data.
   3. If the bonding process fails, tap Re-enable and try again. Most phones bond immediately or after a few tries, but some phones can’t bond to your Fitbit device. See the list of devices with known issues at What should I know about using the Fitbit app on my Android device?
7. If you receive messages in a language that doesn't use the Latin alphabet, for example Cyrillic or Arabic languages, your messages may not appear properly on your Fitbit device. To automatically convert unsupported characters into the closest Latin equivalent, tap Enable Transliteration.
8. Sync your device. 

Let me know how it goes! 

[Miracle123]

Does not receive text or phone message

[dchartley]

no text, email or calendar alerts.  No alerts/notifications of any kind.