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Not able to connect charge HR for past 3 weeks

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‎06-05-2019 10:17 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎06-05-2019 10:17 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

Hi, 

I have been using charge HR for past 3 years now and for past 3 weeks I am unable to sync the device with mobile. I have tried to sync with my one plus 6 and also an MI phone to check any mobile issue, but invain. I have tried to delete my device and add again. I could never add my device now, it just asks to try again continuosly. Could you please help resolve it 

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‎06-06-2019 05:47 - edited ‎06-12-2019 14:25

‎06-06-2019 05:47 - edited ‎06-12-2019 14:25

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3 REPLIES 3

‎06-06-2019 05:47 - edited ‎06-12-2019 14:25

‎06-06-2019 05:47 - edited ‎06-12-2019 14:25

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‎06-07-2019 02:42

In response to SunsetRunner

‎06-07-2019 02:42

Thanks a lot. After I reset the device was able to connect !! I didnt know how to reset the device before 😊

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‎06-07-2019 02:53 - edited ‎06-12-2019 14:25

In response to Krish_Gunner

‎06-07-2019 02:53 - edited ‎06-12-2019 14:25

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