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Not all data shows after not wearing the Charge 2 for some time

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‎01-05-2019 05:34 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-05-2019 05:34 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Hi,

I put my fitbit on yesterday for the first time in a few weeks, and it seemed to be working ok, registering just under 6,000 steps and I left it on overnight to see what my sleep pattern was like.

When I checked my app this lunchtime, the step count for today has recorded for today, but not for yesterday, and no sleep data either!

 

I deleted my app and downloaded again, and my fitbit was fully charged yesterday morning.

 

Any ideas please?

Thanks

 

 

Moderator edit: updated subject for clarity

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‎01-07-2019 05:18

‎01-07-2019 05:18

@Diana35bha A warm welcome to our Community! Sorry to hear that not all your data is showing on your account. Did you sync your tracker yesterday? If you didn't then the tracker didn't have the date updated so it could be that your data could have been moved to a previous date and only showing your steps for the current day. Still you can manually log your activity so you have a record on your account.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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2 REPLIES 2

‎01-07-2019 05:18

‎01-07-2019 05:18

@Diana35bha A warm welcome to our Community! Sorry to hear that not all your data is showing on your account. Did you sync your tracker yesterday? If you didn't then the tracker didn't have the date updated so it could be that your data could have been moved to a previous date and only showing your steps for the current day. Still you can manually log your activity so you have a record on your account.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-07-2019 08:02

In response to AlvaroFitbit

‎01-07-2019 08:02

Thanks, I'll enter it manually.

 

I can only assume it's because I had not used my fitbitfor a while.

It has been fine since, but it was just the 1st day back to wearing it that did not record!

 

Di

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