Not getting heart rate readings due to sweat?

[SunsetRunner]

Having trouble getting HR readings on my charge 2 while exercising due to sweat. I have tried multiple suggestions from fellow users...adjusting tightness, adjusting position, using a sweat band...nothing is working. I think the problem is that the only sweat I have on my wrist and arms is under the fit bit . I work out for 1+ hour a day and during each workout I have to remove the fitbit and wipe the sweat off the reader multiple times . I love my fitbit but this has become very frustrating. Does anyone have any other suggestions or tips? Any help will be greatly appreciated. 

Moderator edit: subject for clarity and format

[HeydyF]

Hello @SunsetRunner, welcome aboard! The Charge 2 has been designed to stand sweaty workouts so I'm not really sure that this is the reason why your Charge 2 isn't tracking your heart rate. Anyway, I appreciate the time you have taken to try to fix this inconvenience. Let me suggest you to try the following to fix this: 

- If you're wearing the tracker correctly and the heart rate setting isn't turned off, try changing the setting (either Auto to On or On to Auto) and then sync your tracker. The change won't take effect until you sync.

- If heart rate still doesn't appear after the sync, try restarting your tracker. You can find restart instructions at this other post. 

Let me know how it goes! 

[LLEC19]

I've been having the same problem and did everything support told me to do (hard reset, adjustments, syncing heart rate on and off, updating the app.  I am still having the issue. Support will only give the same answer over and over and they are aware this is a problem.  I cant believe the amount of people that have complained about this, yet nothing has been done. Shame on the company.

[HeydyF]

Hello @LLEC19, let me give you a warm welcome to the Community! I appreciate the time you have taken to try the tips that our Support team suggested. Since the issue persists, I can go ahead an contact them on your behalf or you can contact them again for further assistance. 

Let me know. 😉