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Not receiving Low Battery alerts-Charge 4

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‎01-02-2022 05:02 - last edited on ‎12-14-2022 16:01 by Fitbit Moderator

‎01-02-2022 05:02 - last edited on ‎12-14-2022 16:01 by Fitbit Moderator

When I first got my Charge 4 less than 6 months ago, I got alerts for low battery. Now I do not. The battery also lasted more than a couple days. I am down to getting maybe 2 days out of it. 

 

Moderator edit: updated subject for clarity

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‎01-19-2022 15:55 - edited ‎01-19-2022 15:57

‎01-19-2022 15:55 - edited ‎01-19-2022 15:57

Welcome to the Fitbit Community, @Kimmy_S.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

 

Please verify if there is a check mark on your Low Battery notification here. You should receive the notification message/email when your Fitbit Charge 4 battery is lower than 20% of charge and it has synced recently.

 

In addition, you can restart your Tracker and set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1642636439822.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

For instructions on how to extend your Fitbit device's battery life, please visit this article.

 

Hope this helps.

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‎01-30-2022 08:56

‎01-30-2022 08:56

@Kimmy_S 

Id be getting onto tech support, if the battery is dying you’ll need a replacement, hopefully you live somewhere that will resolve this for you.

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