Not receiving weekly reports in my email anymore.

[Delmas]

I was getting them when I first started using my device but now for about 3 weeks I haven’t been receiving my weekly reports to my email. I went to setting Ma and notifications and then box is checked, so I unchecked and checked again and still nothing for this week. Could someone please help me so I can monitor my weekly progress angain. Thanks 

[CoCoSooty]

I am in the same position and have not received weekly reports for two weeks. I emailed Fitbit who basically stated the obvious such as ensuring I had the necessary buttons activated etc. my friend stopped receiving her weekly reports also so it would appear to be a system issue

[fitk1]

I have the same problem, 2nd week now.  I chatted with Fitbit which said they were putting an IT request in for my issue.

[CoCoSooty]

Thank you for that.i sent a second email two dayssafao but they haven’t got back to me yet. Hopefully they will be tomorrow . This seems to have started with the data protection update. 

[erniej2]

I just recently stopped getting weekly e-mail activity summaries.  this just started two weeks ago.  I use a charge2.

[Delmas]

If y’all find a resolution to fix the issue please be sure to post here. Thanks 

[JohnnyRow]

See this thread.

Fitbit thinks they have this fixed and you should get weekly report for this week by next Mon or Tues.

[Delmas]

Awesome thanks for your reply 

[Jan203]

Thank you for the update!

[Gibby1949]

For the past 2 weeks I have not received my weekly progress report. 

[Foxy48]

I'm not getting mine either, Did you find out why? I have the right buttons checked.

[aud-aol]

i'm not receiving weekly reports either. haven't for a month or more. wassup & more important, how do i start to receive regular emails from fitbit again?