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Not recognising all steps and recording things not done

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‎04-07-2019 08:22 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-07-2019 08:22 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Had this for Xmas. Suddenly not counting all steps. Decided I was cycling when I was walking then also recorded steps while I slept. 

Is that it just a 3 month life. So disappointed. Tried reboot and no luck 

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‎04-08-2019 06:27

‎04-08-2019 06:27

@Vanessa12 Welcome! It's great to see you around! 

 

I will gladly assist you with your activity tracking. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself. This also explains why you are getting steps while you sleep since the arm movement during this time is detected and interpreted as steps.  Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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