Not switching on after reset-Charge 3

[SashenM4]

My charge 3 is not switching on.

I followed all the steps to reset. The horizontal line comes across the screen, and the smiley face appears.

Then... Nothing. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @SashenM4.

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for resetting your Tracker before contacting us.

Besides the reset, you can find other troubleshooting steps that might be of help on this article.

If you have any question, please don't hesitate to contact us back.

[SunsetRunner]

Has any of the troubleshooting worked? I have the same issue and none of the suggestions have helped. 

[Rosati]

The same issue I am having since morning, it was working well till yesterday night

It is still shows on my phone that it is syncing

But the screen is black

I tried all the suggestions and still no response

1- changed the clock wall (only the uploading horizontal line appreas on the screen of the watch), then nothing

2-  rebooting by plugging in the charger and hold for 8 sec., No response (even no vibration)

3- followed the restarting steps (by plugging in the charger and hold for 15 sec. Then plugged out of the charger and connected back again to the charger) nothing happened again

Looking forward for a solution

Thanks

[Spacityman]

My is doing the same thing. Would like to no what is going on. 

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner @Rosati @Spacityman.

I regret to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to the time you spent trying to resolve them.

@SunsetRunner @Rosati , I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

@Spacityman, before going any further, please confirm that you've followed the next steps:

Restart your Tracker by following these instructions. If this doesn't work, you can change the clock face of your Tracker as explained in this article.

In addition, you can perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you have any question.