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Not tracking on my phone

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‎04-06-2019 18:25 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-06-2019 18:25 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Not tracking on my phone.

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3 REPLIES 3

‎04-07-2019 10:02

‎04-07-2019 10:02

@stpattyohara It's great to see that you've visited the Fitbit Community!

 

I will gladly assist you with this but I will need more information about it. What do you mean by "Not tracking on my phone."? Is your tracker still recording your activity? Is the issue that no information is showing on your phone? Or both your device and app aren't working?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-07-2019 12:13

In response to AlvaroFitbit

‎04-07-2019 12:13

No information showing on my phone.

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‎04-22-2019 11:45

In response to stpattyohara

‎04-22-2019 11:45

@stpattyohara thank you for your update and sorry for the delayed response. This sounds as if your Charge 2 isn't syncing. Which phone are you using? Is it compatible? Please try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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