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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Legs1307 Welcome to the Fitbit Community! First, restart your tracker. Then, to make it sync, follow these troubleshooting steps. Check if sleep was tracked, if it is not showing on certain days try to manually log it. Regarding the active minutes, take a look at how to earn them. Now, about the challenges, only data recorded by your tracker will count towards challenges. Manually logged activities and data tracked by third party apps will not count towards challenges. Did you manually log an activity? Feel free to check the Challenges FAQs for more details.
Let me know how it goes! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Legs1307 Welcome to the Fitbit Community! First, restart your tracker. Then, to make it sync, follow these troubleshooting steps. Check if sleep was tracked, if it is not showing on certain days try to manually log it. Regarding the active minutes, take a look at how to earn them. Now, about the challenges, only data recorded by your tracker will count towards challenges. Manually logged activities and data tracked by third party apps will not count towards challenges. Did you manually log an activity? Feel free to check the Challenges FAQs for more details.
Let me know how it goes!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Schmoomom Welcome to the Fitbit Community! The tracker itself! To restart a Charge HR, do the following:
- Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
- Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
- Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
- Let go of the button.
- Unplug your tracker from the charging cable.
Your Charge HR should ork properly after doing that!
Let me know how it goes!
Best Answer
