Not working – already tried Restart, can't figure out Factory reset

[Haber]

My Charge 2 has mostly stopped working. Nothing shows up when I tap the screen or press the button. I can plug it in for recharging and get the battery full icon. I can do a restart (multiple times) and get the Fitbit diamond icon. Then I get nothing. The first day it happened, I was able to go into the app and synchronize all my data. However, since then, I get 0 steps when it synchronizes. (but the synch process seems to be working and it can see a full charge on the HR).

I saw instructions for a factory reset https://help.fitbit.com/articles/en_US/Help_article/1606

Press and hold the button for approximately two seconds and without letting go of the button:

• Remove the charging cable from your tracker.
• Wait about seven to nine more seconds after removing the charging cable.

But I don’t understand because it’s impossible with the clamp style charger that goes over the button to continue holding down the button while at the same time removing the charger.

[AlvaroFitbit]

@Haber Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't working and thank you for restarting it. There isn't a Factory reset procedure for the Charge 2. The article you mentioned is for a Charge and Charge HR device. Since the device isn't responding then please let our Support team know so they can further assist you. You will get an email from them.

Let me know how it goes.