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Notfications not working on Samsung Galaxy 10+

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‎03-26-2019 15:30 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-26-2019 15:30 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I recently upgraded my phone from Samsung 7 Edge to 10+ and now my notifcations from phone to fitbit are not working.  This phone was not on the list of supported devices and I would like to know when the notifications will start working again?  Thanks.  Jenn

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‎03-27-2019 12:04

‎03-27-2019 12:04

@TwoNJenn It's great to see that you've visited the Fitbit Community!

 

I will gladly assist you with this issue. As you mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎06-18-2019 12:21

‎06-18-2019 12:21

From the email I rec'd it was suggested that I use a "supported" device. I have been a Fit Bit customer for many years.  I guess since I am not valued I can buy a Samsung watch which will pair with my phone and solve my problem.

 

FitBit has always supported with a few weeks of new phone being put on the market, I am not sure why this new phone is creating such a problem for FitBit.

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