Notifications are not coming through my Charge 4

[doerlewine]

I keep having the same problem that I go through periods when I’m not getting texts on my watch. I don’t know if something gets shutoff or what. Today I was getting messages then it quit, I rebooted my watch, started receiving texts again and now it is back to not getting texts. I have a Charge 4. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @doerlewine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out.

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Versa from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Versa one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.

[Kaggsy37]

I have the same problem and have done all of the above but still not get any notifications. Do I just refer back to customer services now, my fitbit is less than 1 year old. Thanks in advance 

[MarreFitbit]

Hello, @Kaggsy37. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.