Notifications are not coming through my Charge 4

[Alvetam]

Seriously, is there a glitch with the Charge4 trackers.? Notifications/alerts  and messages not being delivered to the tracker. This has been happening since end of January, the troubleshooting steps are NOT working. Seems like too many users are experiencing this for it to be a "minor"  problem.This is so frustrating,.

Fitbit needs to FIX this. Please

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Alvetam. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Nevertheless, make sure you've followed these steps: Why are notifications delayed or missing?

If you have a Huawei, you can also try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that helps.