Notifications are not coming through my Charge 4

[hannahbell]

My charge4 will not notify calls  I have it paired with iPhone se. I have been thru all the steps with customer service. I have also been sent 3 replacements and they are all the same. My charge3 was great and I can't buy it new anymore. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @hannahbell. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Versa from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Versa one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.

Hope this helps.

[BEngelke]

I've had this problem for a week, no idea how but the DND & Sleep mode were both turned on. Thank you! 

[MarreFitbit]

Hi there, @BEngelke. Welcome here. I'm glad to hear you managed to solve the issue. Thanks for sharing what worked for you. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!