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Notifications feature not working, phone restart is required

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‎04-14-2020 13:23 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-14-2020 13:23 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

The app keeps  on telling me to restart my phone to get message and calendar alerts. But it does not work. 

 

Moderator edit: Subject for clarity 

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‎04-17-2020 17:13

‎04-17-2020 17:13

Hello @Pauline59, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding.

 

Thanks for bringing this to our attention and for restarting your device before posting. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using with your Charge 2? If you haven't already done so, I recommend you to try the troubleshooting steps that are specified on: How do I get notifications from my phone on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions. 

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