help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notifications not working as of June 2018

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2019 17:15 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-20-2019 17:15 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Sometime after June 2018 my Charge 2 and the app stopped communicating. The last date in the app for notifications is June 16th. Multiple app updates and a firmware update for charge 2 have come out since and no change in notifications.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-21-2019 11:36 - last edited on ‎01-31-2025 10:58 by Fitbit Moderator

‎08-21-2019 11:36 - last edited on ‎01-31-2025 10:58 by Fitbit Moderator

@SunsetRunner Welcome! Thanks for being part of our Community! 

Let me help you with your notifications. Do you still see notifications on the tracker itself? If you don't please try these suggestions. If you mean the app then I would like to explain that this feature was removed due to customer's feedback.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-22-2019 16:22

In response to AlvaroFitbit

‎08-22-2019 16:22

Hello, I don't get notifications on my phone or the Fitbit.
Best Answer
0 Votes