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Notifications on Charge 2 keeps turning on/off

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‎02-17-2019 02:44 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-17-2019 02:44 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Charge 2 is not working. It is constantly switching Notifications on and Notifications off and it cannot be stopped meaning I cannot do anything else. Restarting has not solved this. 

 

 

Moderator edit: updated subject for clarity

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‎02-17-2019 04:11 - last edited on ‎02-18-2019 06:25 by Fitbit Moderator

‎02-17-2019 04:11 - last edited on ‎02-18-2019 06:25 by Fitbit Moderator

If you press and hold the button on the Charge 2 then it switches notifications on and off so it sounds like the button has got stuck. Are you able to gently move it about to try and release it?

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‎02-18-2019 06:57

In response to SteveH

‎02-18-2019 06:57

@Craighk Welcome! It's good that the community is growing! Sorry to hear that your Charge 2 is turning notifications on and off. Additionally to @SteveH suggestions you can clean the button area with cotton and rubbing alcohol. After this use compressed air at a distance to clear the area.

 

Let me know how it goes!

Alvaro | Community Moderator

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