Notifications on Charge 2 only shows sender's name

[Afielder22]

I only show the sender come through on my Fitbit when receiving a text message and not the scrolling of the actual content of the message. I have this selected also. I've restarted and nothing works. Please fix this bug.

Moderator edit: updated subject for clarity

[Monique23]

Guess I should have scrolled a little more! Thank you! 😁

[Afielder22]

I have a direct message into Fitbit about this issue. They're currently looking into it and are supposed to get back with me. They had to verify my account to make sure I had the most current update and once that checked out, asked me for the model of my phone and I haven't heard anything. I told them I would follow up but that there were many many others experiencing the same exact issue. Hopefully they find the fix

[Kugel_03]

I too messaged them and they were trying to say my s10 is not compatible with my charge 2. But it worked fine until the update. My husband has the blaze and his was working but now is not since he had not been wearing it for awhile and deleted the app but decided to start using it again and once the app was installed it's now not working. I have oddly small wrists as my daughter like to say and the charge 2 looks normal but my husband was gonna let me wear his since it WAS working and it looks ridiculous on me. I cant "update" to the newest best thing because 1 it looks bad on me and 2 my Fitbit worked until they messed it up!! This is on them not US!!!!!

[COTAKeyes]

I am having the same issue with my charge 2 and my LG-G6 phone. 

[KChard]

I just did a live chat with an agent.  I was told, "I want to share with you that this is an on going issue we are aware of, and we are working to identify a resolution as soon as possible."  I asked about a time frame and there isn't one.  It was suggested that I continue to watch for updates.  

[Carrabt]

I am having the same problem.  It is beyond frustrating.

[Mythreesonslp]

Let's hope so - doesn't anyone from Fitbit monitor the boards???  That would be nice to have someone from customer service actually reply.

[Monique23]

Still not working and now my whole Fitbit is not working. It's been at the same time (2:46) for almost 2hours now! Trying to get theu to customer service now

[Lybra975]

Forgot to mention in my earlier post that all my phone calls show "unknown" instead of the callers name. This is 50% of the reason for me having this thing. So I can see at a glance if its important or not. It's about to become an expensive paperweight 

[Afielder22]

This is the last thing customer service sent me. That's all I know as of now. 

[RicardoFitbit]

Hello everyone! It's a pleasure for me to provide assistance with the inconvenience that all of you are experiencing with the notifications feature of your Fitbit devices, my sincere apologies for the delay in responding your posts. 

First, I'd like to appreciate all of your effort and the patience spent on this situation, I totally understand how frustrating this matter can be for each of you. Let me share with you guys that we are aware of this situation and working to resolve it as soon as possible, just as some of you posted. We know the impact this can cause to our users, the notifications feature is really important. Therefore, we are working to release an update to resolve this situation as soon as we can.

On the other hand, I've noticed that some of you are using mobile devices that are not compatible with our products and services. I'm aware that some users were able to use your Fitbits with non-compatible mobile devices with no difficulty, however, we cannot ensure that all the Fitbit features will work as intended due to this compatibility concern, this is because of Android and Fitbit app updates. Please make sure to use a compatible mobile device to avoid difficulties. 

Let me know if there's anything I can do for you to assist in the meantime. Your understanding and patience are appreciated. 

[scifigal2k]

Mine IS a supported device and I am still having issues. I have a Moto G6

Tiffany

[Lybra975]

Seriously??? The samsung Note8 is the ONLY Note that isn't supported anymore!! What a rip! Well, guess it's time to move on to something else!

[sjones0926]

I have the same problem. I have the S10+, but it's  not on the list of compatible devices. Hope it gets fixed soon!

[Kugel_03]

Did it work before with the S10+

[sjones0926]

I want to say yes? But can't remember.  It could of been shortly after the update. 

Sent from Yahoo Mail on Android

[NoclssGT]

My s10e worked fine as did my wife's. Ours both stopped working at the same time.

[COTAKeyes]

My device is compatible and it is still not showing the notifications correctly. The message is still missing only getting sender despite having the message/sender option on. 

[Kugel_03]

Mines not doing anything now. No sender no nothing.

[Afielder22]

They even had another recent update and its still not fixed. Almost an entire month of this..