Notifications turning on and off several times

[Ajeeta]

The Fitbit charge 2 is going haywire ,,,, its just turning notifications ON and OFF all on its own

and just keeps vibrating draining the battery totally .I have seen many people compalining about this issue.Not sure if this typical with a charge 2 had purchased this NOV 2018..

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ajeeta, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To resolve this situation, I recommend you to restart your Charge 2 following the next steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker:
   1. Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

I'll be here if further assistance is needed.

[JACWI]

same thing started happening to me yesterday....though the changing of notifications on and off is happening constantly.  I tried restarting like Ricardo suggested to no avail.  Hoping someone can give us guidance on how to fix

[Ajeeta]

Hi Ricardo

Tried and restarted the fitbit charge 2 as mentioned but still the same problem persists.

Ajeeta

[Ajeeta]

Same problem continues after restarting

Ajeeta

[dmahaley]

Google play services keeps stopping 

Moderator Edit: Formatting

[PMS01]

My Charge 2 is doing the same thing.  Tried resetting per all the blogs etc.   Nothing working.  If I hold the side button in the main screen comes back and shows accurate info (date, time, steps. etc.) but as soon as I release the button it resorts back to the notifications screen (on / off / on / ...).  

Tried do a system reset.  Nothing working.

Garbage ?

[TXARTFUL]

Same problem is occurring on my Charge 2, restart failed to help.  Support only offered 25% off new purchase excluding Charge 4.  Have there been any firmware updates, running on 22.58.00

[SunsetRunner]

Same problem has started with mine. 

Tried the reset as suggested but no good. 

Looks like a software issue to me. 

Not impressed by the feedback from Fitbit. 

Will not be replacing with another fitbit product. 

[KBR63]

It's strange that my fitbit did this about 3 weeks ago then my wife's did this yesterday. It does not seem like 2 would just suddenly die for no reason. 

[JACWI]

I have tried restarting it about 10-15 times now. Battery drains in 2
hours. Still counts steps though. I've pretty much given up on it. Wish
Fitbit would respond and suggest a solution though. Odd that it was
working fine and then just suddenly started "flipping out". Good luck with
yours!

[PMS01]

No fix ! Thrown it in the .....    move on to a Garmin or similar.Sent from my Samsung Galaxy smartphone.

[KeithWalk]

Hi Ricardo,

Same problem as Ajeeta. Fitbit is now over two years old. Worked well till yesterday. Also tried to reset about 15 times. Pity the factory reset doesn't work but after waiting 7-9 seconds and releasing, the notifications just start switching again! Hopefully there will be a solution soon.

KeithWalk

[Ajeeta]

Hi Ricardo 

Still the same problem hope fitbit does take some corrective action towards the same as would be very reluctant to buy another fitbit product.The least they can do is atleast offer 50% off on a new product

[NoHelp]

You will be unable to fix this..

Get ready to waste your time with customer support as they disavow any knowledge of this flaw.

[NoHelp]

You know that won't fix the problem..

Just go ahead and offer the 25% 'Discount' on the Charge 3...

Thanks for the Firmware update that killed my Charge 2.. Great way to increase sales though.!

[NoHelp]

Yes.. it's done.

But Fitbit will give you a 25% 'Discount' for a Charge 3..

And I mean discount is essentially worthless as you can buy on Amazon w/o a 'Discount' for the same price..

And finally.. customer service is of no real help.. but they're polite..

[NoHelp]

NO FIX.. Just replace.. perhaps with a more robust product from another company

[SunsetRunner]

Your suggestion doesn’t work. What the heck... please fix. Otherwise the majority of us that have this problem are going to buy a non Fitbit replacement!!!

[SunsetRunner]

R u doing anything about this???

i miss my Fitbit. At least tell us you are working on it!!!and possible time frame to your fix! I can’t believe you have this many people disgruntled and you are just going to leave us hanging!