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Notifications won't vibrate on my Charge 4

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‎05-02-2023 17:04 - last edited on ‎05-03-2023 04:53 by Fitbit Moderator

‎05-02-2023 17:04 - last edited on ‎05-03-2023 04:53 by Fitbit Moderator

My charge 4 suddenly quit sending me notifications when I receive a text message and giving me reminders to move. I have tried everything that has been suggested but nothing seems to work. What else other than completely forgetting this device should I do?

 

 

Moderator Edit: Clarified subject

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‎05-03-2023 04:57 - edited ‎06-07-2023 08:29

‎05-03-2023 04:57 - edited ‎06-07-2023 08:29

Hi there, @heathnk. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

To better assist you, please let me know all the steps you've done so far so I can move forward. In the meantime, please confirm that you've tried all the steps provided here Troubleshooting quick tips for iPhones

Also, please check if your Charge 4 is in sleep or DND mode. When the do not disturb setting is on, notifications, goal celebrations, heart zone alerts, and reminders to move don't cause the tracker to vibrate or the screen to turn on.

When the sleep mode setting is on:

  • Notifications don't cause the tracker to vibrate or the screen to turn on.
  • The screen's brightness is set to dim.
  • Turning your wrist won't cause the tracker’s screen to turn on.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-03-2023 04:57 - edited ‎06-07-2023 08:29

‎05-03-2023 04:57 - edited ‎06-07-2023 08:29

Hi there, @heathnk. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

To better assist you, please let me know all the steps you've done so far so I can move forward. In the meantime, please confirm that you've tried all the steps provided here Troubleshooting quick tips for iPhones

Also, please check if your Charge 4 is in sleep or DND mode. When the do not disturb setting is on, notifications, goal celebrations, heart zone alerts, and reminders to move don't cause the tracker to vibrate or the screen to turn on.

When the sleep mode setting is on:

  • Notifications don't cause the tracker to vibrate or the screen to turn on.
  • The screen's brightness is set to dim.
  • Turning your wrist won't cause the tracker’s screen to turn on.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes