help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Number of times awake not counting properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2019 05:01 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-28-2019 05:01 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

It seems the amount of time awake on any given night is fine, but, over the last three days, it is counting 3 times awake rather than 13, or 6 rather than 16. This may be an estimation, but, when it says 3 times awake and there are a dozen awake markers, something isn't tallying right.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-29-2019 09:03 - last edited on ‎01-31-2025 09:55 by Fitbit Moderator

‎09-29-2019 09:03 - last edited on ‎01-31-2025 09:55 by Fitbit Moderator

@danfry69 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your sleep data. This is odd, lets start by logging out from the app, restart your phone and log back in. Also you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes