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Old charge 2 device won't connect to new phone

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‎06-21-2020 08:07 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-21-2020 08:07 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Hi guys hope someone can help!

I've had my Fitbit for years and had problems when I got it originally, it's been packed away for a while and I'm struggling to connect it to my new phone, I've been on live chat to customer service and got disconnected, now when I try and get on there again it says it gone down a different trail?

 

So it charges and turns on - great

I can't get it to connect the app just keeps saying try again, the device shows the logo but then goes blank and shows the battery I on again. 

 

I was troubleshooting with an agent and got cut off

 

Please help

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1 REPLY 1

‎06-22-2020 09:25

‎06-22-2020 09:25

Is the device you are trying to sync to a supported device?

 

 

You can find a list of compatible devices here.

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