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Old silent alarm, pre-update, is still going off after the update and cannot turn it off

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‎09-28-2020 07:45 - last edited on ‎11-12-2020 18:23 by Fitbit Moderator

‎09-28-2020 07:45 - last edited on ‎11-12-2020 18:23 by Fitbit Moderator

Prior to the Charge 3 update, I had a silent alarm set.  The update occurred and was supposed to delete all my alarms so I could setup new ones using the device...fine.  However, one of the alarms from before the update is still regularly going off even though I don't have it set on the device.  How can I delete the old alarm when I cannot locate it on the device?

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‎09-28-2020 09:45

‎09-28-2020 09:45

Could it be that you had set that alarm via Alexa?  Those alarms are kept in a separate list.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-28-2020 15:36

In response to JohnnyRow

‎09-28-2020 15:36

Thank you JohnnyRow for chiming in.  However, I do not use Alexa and have never set an alarm via Alexa.

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