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One year old FitBit... May have killed it with all my FedEx steps?!?

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‎12-28-2019 13:15 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

‎12-28-2019 13:15 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

I received a brand new Charge 3 for Christmas 2018, and two days after Christmas 2019 (this year) it died.  It will work on the charger and says it is charging.  The icon on my i-Phone displays a full charge.  When I take it off the charger it dies immediately.  Here's what I have done already: Charged it on different computers, in different USB ports and cleaned the charging contacts.  What am I missing?  Is the life expectancy of these devices only a year?  Please advise...

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7 REPLIES 7

‎12-28-2019 22:35

‎12-28-2019 22:35

Hi Jean,

Yes the battery life is a year,

I got the Charge3 last Xmas and got very used to it ,enjoying all of it's features.

Then it died 2 weeks ago, I took it to Battery world as they tried to find a solution for me only to discover that it has a limited warranty with no ability to open the back and install a new battery.

Since then I have been doing with out any watch.

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‎12-29-2019 01:49

‎12-29-2019 01:49

Exactly the same has just happened to me. Received my charge 3 for xmas 2018 and it has died 2 days after xmas 2019. No green light on rear, numerous resets and reboots. On charge, it tells me various levels of battery charge, one time full, then 78%, then 90%. Indicative of a failed battery. If so, this is a really poor product.

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‎12-31-2019 10:13

In response to Lesleyathome

‎12-31-2019 10:13

Yes. Exactly. Did you do anything about it? Contact FitBit for replacement? I’m really bummed about the one year (only) life on it. 

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‎12-31-2019 10:17

In response to SalrRi

‎12-31-2019 10:17

That’s distressing. I’m sorry you experienced this, too. Not sure FitBit is the way to go for a fitness tracker. Will be shopping for an alternative and expressing my discouragement to the company and with my very active friends and coworkers. 🤬

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‎01-01-2020 01:44

In response to JeanZ.

‎01-01-2020 01:44

Luckily I am in the UK, which means that I am covered by law with a 2 year warranty (EU law). So I have contacted the company I purchased it from and they are replacing it.Sent from my Samsung Galaxy smartphone.
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‎01-01-2020 13:33

In response to Lesleyathome

‎01-01-2020 13:33

Nice! Wish the U.S. had this law. I’m reporting to the MN BBB as a consumer rights issue. Also will never but a FitBit product again and will share my story readily and mightily. 

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‎01-01-2020 16:54

In response to JeanZ.

‎01-01-2020 16:54

Hi,
I bought another Charge 3 in the Boxing Day sales at a greatly reduced
price and use the spare black watch bands off the previous one for a change.
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